Refund Policy
This Refund Policy was last updated on May 29, 2026.
This Refund Policy applies to https://getskein.ai and the Skein subscription service operated by Artificer Innovations, LLC ("Company," "we," "our," or "us").
Free tier
The Free plan costs nothing. No payment is collected and no refunds apply.
Paid subscriptions
Pro and Max plans are billed through Stripe on a monthly or annual cadence, at your choice during checkout. Subscriptions automatically renew until you cancel.
Current pricing (U.S. dollars):
| Plan | Monthly | Annual |
|---|---|---|
| Pro | $12/month | $120/year |
| Max | $39/month | $390/year |
Annual billing reflects approximately two months free compared to twelve monthly payments.
Monthly subscriptions
Cancellation
You may cancel a monthly subscription at any time through the Stripe Customer Portal (linked from Billing in the app). Cancellation takes effect at the end of your current billing period. You retain access to paid features until that period ends.
Refunds
We do not provide refunds for unused days in the current monthly billing period after a charge has been processed.
Annual subscriptions
Cancellation
You may cancel an annual subscription at any time through the Stripe Customer Portal. Cancellation prevents future renewal. You retain access to paid features until the end of your paid annual period.
Refunds
We do not provide partial refunds for unused months on an annual subscription. You keep access through the end of the annual period you paid for.
Refund exceptions (any cadence)
We may issue a refund at our discretion, or as required by law, in these circumstances:
- Duplicate or erroneous charges due to a technical or billing error
- Unauthorized payment (subject to verification)
- Failed delivery of a paid feature caused by a system error on our side
Contact support@getskein.ai within 14 days of the charge and include your account email, date of purchase, and a description of the issue.
Plan and cadence changes
Upgrades, downgrades, and switches between monthly and annual billing are handled through the Stripe Customer Portal according to Stripe's proration rules. We do not provide partial refunds for mid-cycle plan or cadence changes unless required by applicable law.
Chargebacks and payment disputes
Please contact us at support@getskein.ai before initiating a chargeback or payment dispute. We will work with you to resolve billing issues promptly. Chargebacks may result in suspension of your account.
Refund processing
Approved refunds are issued to the original payment method. Processing typically takes 5–10 business days; your financial institution may take additional time to post the credit.
Changes to this policy
We may update this Refund Policy from time to time. Changes are effective when posted on this page with a revised "last updated" date.
Contact
Refund requests and billing questions:
Artificer Innovations, LLC
Email: support@getskein.ai
Phone: +1-425-522-3038
Mailing address: Artificer Innovations LLC, 522 W Riverside Ave Ste N, Spokane, WA 99201, United States
When contacting us, please include:
- Your account email
- Plan and billing cadence (monthly or annual)
- Date of purchase
- Description of the issue
This Refund Policy is effective as of May 29, 2026.