Help & Support

1. Sign up at Get started. MCP connections work on every plan, including free.
2. Open your Dashboard after signing in. You'll see recent thoughts and a capture box.
3. Go to Settings → MCP connections and copy your personal MCP endpoint URL.
4. Paste the URL into any MCP-compatible AI client (Claude, Cursor, ChatGPT Developer Mode, etc.).
5. Complete the OAuth consent flow when your client prompts you. This creates a revocable connection.
6. Test the connection by asking your client to search your memory or list recent thoughts.

Need a hand? Email support@getskein.ai.

You can add thoughts to your memory from several places:

• Web dashboard: use the capture box on your dashboard. Thoughts are indexed automatically; you don't need to tag or organize them.
• MCP clients: connected AI tools can call capture_thought to store new memories while you work.
• Mobile (when available): share text or links from other apps into Skein.

Captured thoughts go through background processing (embedding, entity extraction). New captures may take a few seconds to appear in search results.

The Memory page search bar runs hybrid search (semantic similarity, full-text, entity tokens, and recency ranking) across your readable corpus, not a substring filter on recent rows.

• Search in plain language, e.g. "contractor deck quote" finds relevant memories even if you originally wrote different words.
• Filter by namespace on the Memory page to browse recent thoughts in selected namespaces or narrow search results (OR: any selected namespace).
• Browse recent thoughts without search text; namespace filters refetch from the server.
• Namespaces group related memories (work, personal life, a client project, etc.) so the right context shows up in the right place. Manage spaces on Namespaces. When you connect an MCP client, you can scope it to specific namespaces with read, write, or full access per space. MCP clients can also pass an optional namespaces array to search_memory with the same OR semantics.

Connected MCP clients can also search via the search_memory tool.

What is MCP? The Model Context Protocol lets AI tools connect to external data sources. Skein exposes your personal memory as an OAuth-secured MCP server.

Supported clients (any tool that supports OAuth remote MCP servers):

• Claude Desktop: Settings → Connectors → Add custom connector, set name to Skein, paste your endpoint, complete OAuth.
• Claude Code: add the endpoint to your MCP config; complete browser consent when prompted.
• Cursor: Settings → MCP → Add server, paste your endpoint, complete OAuth.
• ChatGPT: Developer Mode custom MCP connector (availability varies).
• Other MCP clients: add a remote server with your Skein endpoint URL.

How to connect:

1. Copy your MCP endpoint from Settings → MCP connections.
2. Add it as a remote MCP server in your AI client.
3. Complete the browser OAuth flow and approve Skein access.
4. Optionally label the connection when prompted.

Some clients require developer or beta access. See the setup guides on the connections page for known quirks.

Each approved OAuth client creates a connection you can view and revoke in Settings → MCP connections.

• Revoke a connection to immediately cut off that client's access.
• Reconnect if you see stale OAuth state. Revoke first, then add the endpoint again in your client.
• Your MCP endpoint URL is personal to your account; do not share it publicly.

If consent fails, ensure you're signed in and try again from a supported browser.

On Pro and Max, you can share one namespace at a time, read only, so someone else's AI tools can read that thread while the rest of your memory stays private.

1. Connect with the other person on People. Both of you must accept the connection request.
2. From Namespaces, choose a namespace and share it with a connected person.
3. They accept the share before it becomes visible in their search and MCP recall.
4. Revoke any person's access at any time without affecting the namespace for others.

Shared thoughts still show which tool wrote them. Recipients see your public profile and only the thoughts in that namespace.

On Pro and Max, Skein checks each capture for things like cloud keys, payment keys, source-host tokens, and private keys. When it finds a likely secret with high confidence, it holds the thought aside: the thought is saved, but it stays out of search and out of reach of connected tools until you resolve it in your security settings. You can clear the thought, redact just the secret, or allow it through.

On Max, connect your own OpenAI-compatible API key (optional base URL for other providers). Skein routes embedding and entity extraction through your provider instead of ours, your monthly capture limit no longer applies to those captures, and you pay your provider directly. Configure your provider key in Settings → AI provider after upgrading to Max.

Connect every MCP client on every plan. Connection is never gated behind payment.

• Free: 500 captures per month, 2,000 thoughts stored, 3 namespaces, unlimited MCP connections and search.

• Pro ($12/mo founding rate): 10,000 captures per month, unlimited storage, 10 namespaces, secret scanning, and namespace sharing.

• Max ($39/mo): 50,000 captures per month (or unlimited captures with your own key), unlimited namespaces, everything in Pro, plus bring your own key.

• View your plan and usage on Billing.

• Compare plans on Billing → Plans.

• Annual billing saves roughly two months on paid plans.

Your memory is yours. Export anytime from Settings → Your data:

• Download a full JSON export of everything you have saved.
• Import a previous Skein export to restore or migrate data (available on every plan).

Bringing in history from ChatGPT, Claude, Notion, and plain text files is coming soon.

When you delete a thought from the dashboard or an MCP client, Skein soft-deletes it. The memory disappears from search and recent lists immediately, but you can bring it back within the retention window.

• Open Settings → Recently deleted to see tombstones from the last 30 days and tap Restore, or Delete permanently if you will not restore.
• Recoverable for at least 30 days; you may permanently delete anytime while a tombstone exists, or wait for automatic removal on the next daily cleanup after the retention cutoff (often up to ~31 calendar days).

After permanent cleanup, Skein keeps a minimal receipt (no thought text): thought id, soft-delete and purge timestamps, and how it was deleted.

• View receipts at Settings → Deletion history. Use Load more to page through older entries.
• Receipts show whether removal was Deleted by you (early permanent delete) or Removed automatically (after the retention window).
• Receipts remain until you delete your Skein account.

You can close your Skein account from Settings → Data.

1. Export first (recommended). Download a copy of your memory from the same page before deleting.
2. Confirm deletion. You will acknowledge the consequences, confirm your email address, and re-authenticate.
3. 7-day inert period. Your account is locked immediately: no sign-in, MCP, or API access. Thoughts are not reachable through the product during this window.
4. Hard deletion. After 7 days, an automated job permanently removes your account and memory from active systems (typically within about 24 hours of the scheduled purge time).

Changed your mind? During the 7-day inert period, contact support@getskein.ai. An operator can recover your account; BYOK keys, revoked shares, and destroyed secrets are not restored automatically.

If you cannot sign in, email support@getskein.ai to request deletion.

• Recently deleted and Restore are the normal way to undo a delete while the thought row still exists.
• Import can clear deleted_at on matching thought ids from a Skein export and bring content back only while the row still exists (not after permanent purge).
• Import does not write delete/restore lifecycle events. It is a separate recovery path.

• delete_thought soft-deletes a memory. The tool response includes restorable_until (ISO timestamp) and how to recover (call restore_thought or open Settings → Recently deleted).
• restore_thought restores within the same window and owner rules as the web app.
• Errors: restore window has passed when the tombstone is older than retention; thought not found for wrong user, purged thoughts, or non-tombstoned ids.

• Read our Privacy Policy and Trust page for how we handle your data and security reports.
• Memory is stored in your isolated account with row-level security.
• OAuth tokens are scoped to your connections. Revoke access anytime in Settings.
• Secret scanning (Pro and Max) keeps high-confidence secrets out of searchable memory until you resolve them.
• Export your data whenever you want; Skein is designed for portability, not lock-in.

Questions about security? See Trust or email security@getskein.ai.

Current uptime and incidents for Skein services are published at status.getskein.ai. Subscribe on that page for email updates when we post maintenance or outages.

My AI client can't connect

• Confirm your client supports OAuth remote MCP (not just local MCP).
• Use the exact endpoint URL from Settings. Don't use an old or shared URL.
• In Cursor, use 127.0.0.1 instead of localhost for local development endpoints.
• Revoke the connection in Skein and reconnect if OAuth state looks stale.

Search returns nothing

• New captures may take a few seconds to index.
• Try broader search terms or check recent thoughts on the dashboard.

OAuth consent errors

• Sign in to Skein in the same browser before approving consent.
• Clear blocked pop-ups if the consent window doesn't open.

Still stuck? Use the feedback form below or email support@getskein.ai.